Frequently Asked Questions
Everything you need to know about our handcrafted home goods and local delivery.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-4 business days. Depending on your location, standard shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your package departs our Brooklyn studio.
Do you offer international shipping?
Currently, we only ship within the United States. We are working on expanding our logistics to offer international shipping in the near future. Sign up for our newsletter to stay updated on our shipping policies.
What is your return policy for home decor items?
We accept returns on unused and undamaged items within 14 days of delivery. Please note that original shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item arrived damaged.
What should I do if my ceramic or glass item arrives broken?
We take great care in packaging our fragile items, but accidents can happen during transit. If your item arrives damaged, please email us at hello@amanobrooklyn.com within 48 hours of delivery with a photo of the damaged item and the packaging for a full refund or replacement.
Are your handcrafted products dishwasher and microwave safe?
Most of our ceramic collections are dishwasher and microwave safe; however, we recommend hand-washing for longevity. Items featuring gold luster or delicate glazes should never be placed in the microwave. Specific care instructions are included on each product page.
Can I pick up my order in person at the Brooklyn store?
Yes! We offer a 'Local Pickup' option at checkout. Once your order is ready, you will receive an email notification. You can then stop by our Brooklyn storefront during regular business hours to collect your purchase.